Privacy Policy 🔒

1. Introduction

Welcome to VisaPrep AI ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Make a purchase
• Contact us for support
• Subscribe to our newsletter
• Use our mock interview feature

This information may include:

• Name and email address
• Phone number (optional)
• Visa type and interview date
• Payment information (processed securely via Razorpay)

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• Device and browser type
• IP address
• Pages visited and time spent
• Referring website

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Process your transactions and payments
• Send you important updates about your account
• Respond to your inquiries and support requests
• Improve our website and services
• Analyze usage patterns to enhance user experience
• Prevent fraudulent activities

4. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure database storage with Supabase
• Regular security audits and updates
• Limited access to personal data by authorized personnel only

However, no method of transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Voice Recordings (Mock Interviews)

When you use our mock interview feature:

• Your voice responses are processed in real-time for AI analysis
• We do NOT permanently store your voice recordings
• Audio data is processed temporarily and deleted after analysis
• Only the text transcription and feedback scores are saved to your account

6. Third-Party Services

We use the following third-party services:

• Supabase: Database and authentication
• Razorpay: Payment processing
• OpenAI: AI-powered interview feedback
• Vercel: Website hosting

These services have their own privacy policies, and we encourage you to review them.

7. Cookies

We use cookies and similar tracking technologies to:

• Keep you signed in to your account
• Remember your preferences
• Analyze website traffic

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

8. Data Sharing

We do NOT sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your consent
• To comply with legal obligations
• To protect our rights and prevent fraud
• With service providers who assist in operating our website (under strict confidentiality agreements)

9. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your account and data
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at support@visaprepai.com

10. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you wish to delete your account, please contact us, and we will delete your data within 30 days, except where we are required to retain it for legal purposes.

11. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. We encourage you to review this privacy policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us: